Navigating your tech, together.
We solve the problem.
You get back to work.
Proudly serving Western MA & CT
What Our Clients Say
Real experiences from real people
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Fast, friendly tech support when you need it most.
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We serve Western MA and Northern CT with in-person support, plus remote help anywhere.
Enter your address above to see your support options—we'll find the best way to get you help fast, whether in-person or remote.
Trusted IT support
Tech problems are frustrating. Getting help shouldn't be.Getting help shouldn't be.
Our team becomes your IT team — a call away for guidance, solving issues before they derail your day. We understand that technology should empower your work, not get in the way of it. That's why we focus on clear communication, quick response times, and solutions that actually work.
Since 2021, we've been providing reliable IT support with a focus on real results. Whether you're dealing with a network issue, need security guidance, or want to modernize your infrastructure, we're here to help you every step of the way.
We believe that small to mid-sized businesses deserve the same level of IT expertise as large enterprises. From medical offices and law firms to accounting practices and nonprofits, we provide professional-grade support that's accessible and easy to understand.
No one should have to forgo proper help because they don't understand it, or have to wait on hold with a machine while experiencing a technical emergency. Our approach puts customer service, attention to detail, and accessibility at the top of our priorities.
- Years of Experience
- 9+
- Customer Rating
- 5-Star
- Same-Day Response
- Available
- By hundreds
- Trusted
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Memberships
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Certified by
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Trusted by businesses and families across Western MA & Northern CT
Serving the region since 2021
Our Services
From business IT to home tech support, we've got you covered with expert solutions tailored to your needs.
Business Support
Real relationships. Reliable results.
You don't need a full-time IT department. You need someone you trust to consult about technology transformations, upgrades, and security. At Friendly IT & Tech, we help small businesses, medical practices, nonprofits, and professional offices stay secure, connected, and productive.
How we can help:
- Reliable support for Microsoft 365 or Google Workspace
- Create or update a database of digital company assets
- Secure setups for remote or hybrid workers
- Tech expertise when you are moving locations or expanding to new sites
Residential Support
Set things up right the first time.
If you are considering upgrading your home network to support the latest technology or need urgent help with a computer crash or lack of wifi connection, we can work to configure it all to your family and household's needs.
How we can help:
- You're considering changing Internet service providers or moving to a new home
- You want to set up a secure home office
- You're worried about viruses, scams, or AI-based threats
- You're moving to a new computer, but don't want to lose any important files or photos in the process
Cybersecurity
Protect your devices and your peace of mind.
Phishing emails, fake pop-ups, hacked accounts: they can happen to anyone at any level of a business. The good news is that Friendly IT & Tech knows how to secure your systems and data for the most common threats your business faces.
How we can help:
- Configure encrypted email and data storage for secure communication
- Add smart security technology to your business offices and sites
- Onboard secure, shared access for remote workers or contractors
- Protect sensitive client information, including payment information and personal identifying data
AI Consulting
Navigate AI with confidence.
Cut through the hype and discover practical AI applications. We help businesses identify real use cases, integrate the right tools, and implement solutions that support actual workflows—not just chase trends.
How we can help:
- Understand what AI can (and can't) do for your business
- Identify high-impact use cases that integrate with your existing workflows
- Translate complex technical concepts into clear action plans
- Consult on development and integration tailored to your goals and budget
FAQFrequently Asked Questions
Ready to Get Started?
Let's solve your tech challenges together—no jargon, just real solutions.
- Free initial consultation
- Same-day service available
- Serving homes and businesses
- Transparent, upfront pricing
- Local, friendly support
- 100% 5-star rated on Google